Question 1

What happens when we enquire?

Accepted Answer

We usually start with a short conversation to understand your context, what is not working, and what you want to achieve.

From there, we can suggest the most useful next step. This may be the 4C Diagnostic, a leadership debrief, a workshop, consulting support, coaching, or a more tailored intervention.

The aim is to recommend what fits your organisation, not to push a fixed package.

Question 2

Do we need to know exactly what the problem is before contacting Synthosys?

Accepted Answer

No. Many organisations come to us because they sense that something is not working, but they do not yet know where the real issue sits.
The problem may show up as slow decision-making, tension between teams, lack of accountability, low trust, unclear leadership alignment or change fatigue. Our work helps clarify what is happening and where to focus first.

Question 3

Can the 4C Diagnostic help if our organisation is already performing well?

Accepted Answer

Yes. The 4C Diagnostic is not only for organisations in difficulty.

It can also help high-performing teams understand where they may be fragile, where alignment could be stronger, and what might become a problem under pressure.

It is useful for leaders who want to sustain performance, not just repair it.

Question 4

What will we receive from the 4C Diagnostic?

Accepted Answer

You receive a clear report showing how your team or organisation experiences culture, communication, trust, decision-making, accountability and performance.

The report highlights patterns, gaps and areas of misalignment, so leaders can see where to focus first. It can be used for executive briefings, leadership conversations, HR planning, workshops, transformation work and before-and-after measurement.

Question 5

What happens after we receive the results?

Accepted Answer

After the diagnostic, you receive clear insight into where culture and team dynamics are aligned, where they are fragmented, and what needs attention first.

From there, the next step is flexible. Synthosys can design and deliver targeted interventions, support your internal HR or change team to lead the work, co-design the intervention while your team delivers it, or leave you to use the report independently.

The aim is to help you act on the right issue with the right level of support, not to create unnecessary dependency.

Question 6

Will the diagnostic create blame or conflict?

Accepted Answer

The diagnostic is not designed to blame individuals.

It looks at patterns across the team or organisation, so leaders can understand how the system is working. The aim is to create better conversations, not point fingers. Results are framed around culture, team dynamics and practical next steps.

Question 7

What if the results show something difficult?

Accepted Answer

That can happen, and it is often where the most useful work begins.

The diagnostic gives leaders a structured way to talk about difficult patterns without relying only on personal opinion.

Synthosys can support the debrief and next steps so the results are handled carefully and constructively.

Question 8

Can we use the 4C Diagnostic before and after an intervention?

Accepted Answer

Yes. The 4C Diagnostic can be used as a baseline before a project, transformation programme, leadership intervention or team development process.

It can also be repeated later to see what has shifted, where alignment has improved, and what still needs attention.

Question 9

Do you work online or in person?

Accepted Answer

Both. The diagnostic can be completed online, and many debriefs, coaching sessions and consulting conversations can also happen online.
Workshops, leadership sessions and team interventions can be delivered online, in person or in a blended format, depending on the organisation’s needs, location and aims.

Question 10

How much does it cost?

Accepted Answer

The cost depends on the size of the team or organisation, the scope of the work, and the level of support needed after the diagnostic.

We can discuss your context first and recommend the most appropriate option. The aim is to give you useful insight and practical support without adding unnecessary work or cost.

Question 11

What kind of organisations are not a good fit for Synthosys?

Accepted Answer

Synthosys is not the right fit for organisations looking for quick motivational content, generic training, or a tick-box culture exercise.

We work best with leaders and teams who are willing to look honestly at how their organisation works, understand hidden misalignment, and take practical action from the insight.

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FAQ. Frequently asked questions