Client A university research team.

Challenge Workshops and tools did not fix communication breakdowns. Tension rose and progress stalled.

What we measured

Team communication across four dimensions: consolidation, clarity, consistency and collaboration. The profile showed sharp differences in how people perceived communication, from integrated and cohesive to fragmented and vague.

What we did

• Exposed unseen communication biases with simple visuals

• Built a shared definition of effective communication that everyone could use

• Ran targeted sessions to strengthen collaboration, transparency and trust

Impact

• Communication silos eliminated

• A common framework adopted by the team

• Conflict reduced. Confidence and cohesion increased

What they learned

“We were not failing to communicate. We were failing to understand.”